Free Tool · 1 free use per week
12-month hiring forecast with volume growth, attrition, shrinkage, and training ramp.
Last verified: March 2026
Build a forward-looking capacity plan that accounts for volume growth, agent attrition, shrinkage overhead, and new-hire training ramp. The model projects month-by-month FTE requirements and calculates the hire gap — agents you need to recruit each month to maintain service levels.
Industry benchmark: 23%
Typical: 3-8%
Time to full proficiency
12-Month Hires Needed25.0 hires — Moderate
Low TurnoverModerateHighCritical
| Month | Volume | FTE Required | Attrition | Hire Gap |
|---|---|---|---|---|
| M1 | 50,125 | 33 | 2 | 2 |
| M2 | 50,250 | 33 | 2 | 2 |
| M3 | 50,376 | 33 | 2 | 2 |
| M4 | 50,502 | 33 | 2 | 2 |
| M5 | 50,628 | 33 | 2 | 2 |
| M6 | 50,755 | 33 | 2 | 2 |
| M7 | 50,882 | 33 | 2 | 2 |
| M8 | 51,009 | 33 | 2 | 2 |
| M9 | 51,136 | 33 | 2 | 2 |
| M10 | 51,264 | 33 | 2 | 2 |
| M11 | 51,392 | 33 | 2 | 2 |
| M12 | 51,521 | 34 | 2 | 3 |
FORMULA
Avail hrs/agent/mo = 8h x 3600s x (1 - 25%) x 5d x 4.33wk
FTE required = (volume x AHT min) / avail hrs x 60
Attrition loss = current HC x 5%
Hire gap = FTE required - (current HC - attrition loss)
FTE required = (volume x AHT min) / avail hrs x 60
Attrition loss = current HC x 5%
Hire gap = FTE required - (current HC - attrition loss)
Annualized Attrition60%
New-Hire Ramp6wk
Industry Attrition3-8%/mo
Shrinkage Benchmark23%
Key:Total hiring requirement: 25 over 12 months. Account for 6-week training ramp — start recruiting 2 months before seat dates. Total attrition loss: 24 agents across the year.
