Free Tool · 1 free use per week
10-category shrinkage breakdown with planned vs unplanned analysis and industry benchmarks.
Last verified: March 2026
Go beyond a single shrinkage number. This tool breaks down shrinkage into 10 categories across planned and unplanned dimensions, then benchmarks your numbers against industry standards. Identify exactly where your staffing overhead is coming from and which levers to pull.
Planned Shrinkage
Unplanned Shrinkage
Total Shrinkage vs Telecom Benchmark (31%)29.0% — High
LowNormalHighCritical
Industry Context
Telecom Planned20%
Telecom Unplanned11%
Industry Total31%
vs Benchmark-2.0%
CATEGORY BREAKDOWN
Vacation5%
Holidays3%
Training4%
Meetings2%
Coaching1%
Breaks8%
Sick/Absent3%
Tardiness1%
No-Shows0.5%
FMLA/Leave1.5%
FORMULA
Planned = 5 + 3 + 4 + 2 + 1 + 8 = 23.0%
Unplanned = 3 + 1 + 0.5 + 1.5 = 6.0%
Total = 23.0 + 6.0 = 29.0%
Benchmark (telecom): 20% plan + 11% unplan = 31%
Unplanned = 3 + 1 + 0.5 + 1.5 = 6.0%
Total = 23.0 + 6.0 = 29.0%
Benchmark (telecom): 20% plan + 11% unplan = 31%
Key:Unplanned shrinkage at 6.0% vs industry benchmark of 11%. That's 5.0pp below benchmark — well managed. Planned at 23.0% vs benchmark 20% — review training and meeting cadence.
